TERMS & CONDITIONS

Before moving forward, please take a moment to review the terms outlined below. These policies are designed to ensure transparency, fairness, and a smooth, efficient process.

quotes

All quotes are approximate and reflect our best estimate of service hours, not a fixed guarantee. The duration of the project may vary depending on unforeseen changes, as well as your availability and level of collaboration. You will be billed only for the actual time spent, with your final invoice adjusted accordingly. 

All quotes include short breaks for meals and rest, necessary to support both the physical and creative demands of our work.

Organizing products are not included in our service. Please refer to the “Organizing Products” section for further details.

Service Pricing & Fees

Full Service Organizing

The Full Service Organizing offering consists of two components: a Prep & Plan fee and an hourly rate.

Prep & Plan Fee: This is a flat fee applied to each Full Service Organizing project, and determined at our discretion, taking into account the scope of preparation and planning required in advance of on-site services. It reflects the time, expertise and resources we invest prior to arriving on-site, to ensure that we arrive with a clear, customized plan of action in efforts to use our time efficiently on project days. This fee includes, but is not limited to:

  • Measuring your space & assessing in person

  • Reviewing your goals and space needs

  • Developing a customized organizing plan

  • Researching, vetting and sourcing product recommendations

  • Placing online orders and/or picking up orders from retailers

  • Taking care of returns at retailers and/or UPS

  • Planning the logistics of project days

  • Managing an Assistant Organizer (if applicable) 

  • Present collections of organizing products in the format of a curated style guide (applicable only if discussed)

Hourly Rate: $165 is the hourly rate for 2 professional organizers to execute a comprehensive organizing process for the agreed upon space(s) on-site. Please note we will take up to 5 bags of donations upon project completion. Additional donation removal will be charged at $50/hr.

Clutter Management

$135 is the hourly rate for 2 professional organizers to execute a comprehensive organizing process for the agreed upon space(s) on-site. This includes a step-by-step decluttering process led by both Pro Organizers, and is also inclusive of the time it takes to remove donations, up to 5 bags. Additional donation removal will be charged at $50/hr.

Move Management

Move Management is fully customizable and may include a range of services tailored to your needs and the dynamic nature of moving. Not all services will apply - and your quote will include only what best supports your move. Following your consultation call, we will provide an estimate of the hours.

> Unpacking Service | $135 is the rate for 2 professional organizers to unpack your home in a neat and orderly manner.

> Moving Coordination | This is a flat fee that will be determined at our discretion, taking into account the scope of preparation and planning required in advance of on-site services. It reflects the time, expertise and resources we invest prior to arriving on-site, to ensure a smooth and efficient move. This fee includes, but is not limited to:

  • Coordinating logistics and schedules with moving companies

  • Serving as the primary point of contact on moving day

  • Creating a detailed move timeline and checklist

  • Overseeing packing and labeling of boxes for efficiency and clarity (if applicable)

  • Coordinating donation pickups, junk removal, or specialty hauls (if applicable)

  • Directing movers on placement of furniture and boxes in the new space (if applicable)

> Pre and/or Post Move Decluttering | $135 is the hourly rate for 2 professional organizers to execute a comprehensive organizing process for the agreed upon space(s) on-site. This includes a step-by-step decluttering process led by both Pro Organizers, and is also inclusive of the time it takes to remove donations, up to 5 bags. Additional donation removal will be charged at $50/hr.

> Space Planning | $80 is the hourly rate for 2 professional organizers to space and/or floor plan room layout & furniture placement.

> Assistant Organizer | Depending on the size of the project, an assistant organizer may be included at the rate of $50/person/hour.

> Full Service Organizing | Please refer to the “Full Service Organizing” section by scrolling up.

Pro Assessment

$135 is the hourly rate for an in-home appointment with 2 professional organizers. This service includes our evaluation of your space in relation to your specific needs, and organizational challenges and goals. On-site, we'll provide you with solutions and recommendations on how to tackle them. Please note that any requests for additional work after the Pro Assessment will be subject to a fee and will be discussed with you.   

Refresh

Our hourly rate will range between $80-100, for 2 professional organizers conducting a simplified offering of Full Service Organization. This service is available only to clients that we have previously worked with, and pertains to only the spaces for which we have already conducted Full Service Organizing. Please note that if we deem a space to be completely altered since we last organized it for you, it may be subject to the Full Service Organizing pricing, in efforts to provide excellent results again. For spaces that were organized by another organizer or meet a similar standard, the Refresh service may be applicable, but requires prior approval.

Task Management

$80/hour is the hourly rate for 2 professional organizers to complete the agreed upon tasks, which are currently limited to home-related projects such as styling a room, floor planning, setting up a room, etc. 

For tasks that involve on-site management, you will be provided an estimate with the number of hours it will take to complete the discussed task(s). Depending on changes needed during the project, your availability and collaboration, it could take more or less time. This estimate is inclusive of short breaks to eat and rest, both necessary for the labor and creativity the execution requires. If additional hours are needed to complete the project, we will let you know and discuss options with you. If the project takes less time than projected, then the invoice will be adjusted prior to the remaining balance being due. 

For tasks that involve remote management, you will be provided an estimate with the number of hours it will take to complete the task(s). 

Product Sourcing

$80/hour is the hourly rate for 2 professional organizers to source product for the discussed space and/item(s). This is a service offered only remotely and not in-person. Please note that we do not charge a mark up on any merchandise, and pass our trade discounts to you.

organizing product

Organizing products are not included in our service. Every project is different, but as a general guideline, product costs usually range between 30–50% of the total service cost. 

If the cost of organizing products is expected to exceed $1,000, a product deposit equal to 40% of the estimated services will be included on your initial invoice. This deposit will be applied toward the final balance of product purchases. If the actual product cost is less than the deposit collected, the difference will be refunded to you.

A 50% deposit of the total invoice (services and products) is required to confirm your booking.

During the Prep & Plan phase, we will discuss product options, costs, and budget. We are happy to use and re-purpose what you already own if that is what you prefer, but please do communicate this with us. 

Please note that we receive trade discounts from the retailers listed below, which we are pleased to pass on to you.

Perks

As an added benefit to being a Wellnest Organizing client, you will receive the following discounts and perks! Please note that we do not charge a mark up on any merchandise, and pass our trade discounts to you.

The Container Store:

  • Elfa products & Everything Organizer collection products | 30% discount

  • Preston & all other products | 15% discount

  • Caraway | 15% discount

Other Retailers:

  • Crate & Barrel, CB2 and Crate&Kids | 20% discount

  • Pottery Barn, West Elm, Rejuvenation and Williams Sonoma | 20% discount

  • Lulu & Georgia | 20% discount 

  • Restoration Hardware | 30% discount

  • Target | 5% discount

  • Sort Joy | 10% discount

  • Wayfair: Up to 10% on select products

Parking

If free parking is unable to be provided, we will secure the most cost effective parking able to be located in the area that is within a close distance. You will be responsible for reimbursement of any cost incurred for parking during assessments and project days.

*If towing occurs as a result of a client's parking directives, the client will be responsible for any expenses incurred.

PAYMENT

All payments are graciously accepted through Zelle or Venmo. Credit card payments are accepted with a 3% fee through Stripe via emailed invoice. 

Full Service Organizing, Clutter Management, Move Management & Refresh Services:

To confirm your booking, 50% of the total balance is required as a deposit. All deposits are non-refundable. The remaining balance will be due within 48 hours upon receiving the final invoice. The invoice will reflect any adjustments made from the initial quote. Final invoices not paid within 5 calendar days from the date received will incur a $100 late fee per week.

Pro Assessment, Task Management & Product Sourcing Services: 

To confirm your booking, 100% of the total balance is required and payment will be due within 48 hours upon receiving the invoice. 

Refund Policy

Due to the custom nature of our work, refunds are not issued in most circumstances. If you decide to cancel a project before work has begun, refund requests must be made within 7 days of your payment. After 7 days, all payments are non-refundable. 

Pause Clause

If you need to pause the process or become unresponsive, your project will be placed on hold. Once you’re ready to resume, you will be added to the next available spot in the queue. 

CONSENT

Photography & Videography

As part of our services, we may take photographs or videos of your space to document our work and showcase transformations. We take your privacy seriously and will ensure that all images and videos are anonymized. This means we will never include any personally identifiable information, such as family photos, names, addresses, or any other details that could reveal your identity.


By engaging our services, you consent to the use of anonymized photographs and videos for marketing, educational, or promotional purposes, including but not limited to our website, social media channels, and marketing materials. If you do not wish for any photographs or videos to be taken, or if you have specific concerns about privacy, please notify us in writing prior to the start of services.

Agreement

By paying your deposit, you confirm that you have read, understood, and agreed to these terms and conditions.